Hopefully this will never happen to you, but if it does, stay calm!? Don’t panic!? Just follow these instructions!!!

From the Beco website:

Defective and Flawed items: We apologize if Your Beco Carrier has arrived in unsatisfactory condition. Please contact our customer service at info@becobabycarrier.com and let us know what is wrong with your Beco Carrier.

Once you hear back from us, please follow these instructions:
* Ship us your Beco Carrier back (we recommend USPS Priority Mail with delivery confirmation)

* INCLUDE a copy of an email communication with our Customer Service

* INCLUDE your choice of shipping reimbursement: Paypal (INCLUDE your Paypal account) or Check

Once we receive your return, we will either repair your Beco Carrier or provide replacement if the fabric is still available or we will contact you with other options.

* ALL RETURNS are handled with priority and most of the time a repaired or replacement piece ships back to you within a week of receipt.

* SHIP YOUR RETURNS TO:
Beco Baby Carrier, Inc.
1733 MONROVIA AVE UNIT N
COSTA MESA, CA 92627
USA